| Customer Service Director Job Description |
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| The following is a full job description for Customer Service Director. Here are the requirements and responsibilities for Customer Service Director along with statistics. If after reading this page you determine that Customer Service Director is not the position you are looking for, you may want to try one of these similar titles: Customer Service Manager, Customer Service Supervisor, Customer Service Senior Manager, Customer Service Representative I, Customer Service Representative II, Customer Service Team Leader, Customer Service Representative III, Customer Service Representative IV, Top Customer Service Executive |
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| Requirements and Responsibilities For Customer Service Director |
| Directs and oversees all aspects of an organization's customer service policies, objectives, and initiatives. Develops service level standards focused on reducing response times and providing high customer satisfaction. Establishes policies and procedures that produce high quality customer service delivery and that reflect industry best practices. Implements systems to capture and report on service metrics, including any customer feedback or trends in product or service issues. Manages resource decision-making and planning. Aligns customer service activities and initiatives to support and enhance the objectives of the organization. Requires a bachelor's degree or equivalent. Typically reports to top management. Manages a departmental sub-function within a broader departmental function. Creates functional strategies and specific objectives for the sub-function and develops budgets/policies/procedures to support the functional infrastructure. Typically requires 5+ years of managerial experience. Deep knowledge of the managed sub-function and solid knowledge of the overall departmental function. |
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| Also referred to as: Customer Care Director, Customer Support Services Director |
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| Similar Jobs: Customer Service Manager, Customer Service Supervisor, Customer Service Senior Manager, Customer Service Representative I, Customer Service Representative II, Customer Service Team Leader, Customer Service Representative III, Customer Service Representative IV, Top Customer Service Executive |
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| Level of Education: Customer Service Director Salaries with a Bachelor's Degree, Customer Service Director Salaries with a Master's Degree or MBA, Customer Service Director Salaries with a JD, MD, PhD or Equivalent |
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| Industries: Aerospace & Defense, Biotechnology, Business Services, Chemicals, Construction, Edu., Gov't. & Nonprofit, Energy & Utilities, Financial Services, Healthcare, Hospitality & Leisure, Insurance, Internet, Media, MFG Durable, MFG Nondurable, Pharmaceuticals, Retail & Wholesale, Software & Networking, Telecom, Transportation | |
